To take a PTCB certification exam, all candidates must provide positive proof of identity by presenting a valid, unexpired, government-issued ID with a photograph and signature. The proof of identity must be an original document (not a photocopy, fax, or digital ID) and the name on the ID must match the candidate’s name as it appears within their PTCB Account (exceptions noted below). Candidates who arrive at the test center without an acceptable ID will not be allowed to test and will forfeit all fees. The following are approved forms of ID:
If the primary form of ID does not include a signature, candidates must present a valid unexpired secondary form of ID that contains the candidate’s first and last name and includes a signature. The following are examples of secondary forms of ID:
If a candidate presents an expired driver’s license AND an electronic or hard copy receipt for renewal but has not yet received the license, they will be permitted to test if the renewal receipt has not expired. If the renewal receipt is expired, the candidate will not be permitted to test. Temporary licenses are acceptable with all required elements (contains a photo or accompanied by the expired license).
Pearson VUE test center staff will match the name on your ID to the name in their system (your name as it appears within your PTCB Account). The name on your ID must match exactly, with a few exceptions:
Candidates should review Pearson VUE Test Center Rules prior to their exam appointments. The complete test rules agreement can be found here. During exam administration, if a candidate experiences any problems or has questions or concerns, they are encouraged to notify the test administrator at the test center. Pearson VUE reports all incidents to PTCB in which a candidate acts in a disruptive or threatening manner, or engages in any behavior which may constitute a violation of the Test Center Rules and/or PTCB policy. PTCB reviews these incidents and may take appropriate action including but not limited to termination of exam, invalidation of exam score, and/or disqualification from future exam attempts. PTCB decisions are subject to the Credential Appeal Procedures.
The complete list of comfort aids can be found here and do not require pre-approval. They will be allowed in the testing room upon visual inspection by the Testing Center staff. Visual inspection will be done by examining the item without directly touching it or the candidate and without asking the candidate to remove the item. The presence of any other items in the testing room, including medical equipment not listed below, must be requested and approved through the accommodations process.
A calculator is built into the PTCB exam. A personal calculator may not be used under any circumstance. However, if a candidate requests a hand-held calculator and one is available at the test center, the candidate is permitted to use it upon request.
In order to protect and secure the integrity of its exams, PTCB may cancel any exam score obtained in a questionable manner. Before a candidate begins a PTCB exam they must agree to the PTCB Candidate Attestation. A candidate who does not agree to the attestation will not be permitted to take the exam. Violation of exam security is a breach of the Code of Conduct that could result in disciplinary action taken under the PTCB Conduct Case Procedures.
All candidates must agree to the Candidate Attestation at the testing center prior to the start of any PTCB Certification exam. The candidate attestation is as follows:
In the event of inclement weather or a local or national emergency, please contact Pearson VUE at (866) 902-0593 or go to www.pearsonvue.com for appointment status. If the test center is closed and appointments are canceled, candidates should wait two (2) business days before calling to reschedule their appointment.