Credentialing Guidelines and Requirements

A Candidate Guidebook

Exam Appointments

Scheduling an Exam Appointment

Candidates authorized to schedule an exam must make appointments directly with Pearson VUE, which can be done online anytime by visiting pearsonvue.com/ptcb. Candidates may also call (866) 902-0593 between 7 AM to 7 PM CT, Monday through Friday, to schedule an appointment. Candidates will receive a confirmation email after scheduling an appointment. It is the candidate’s responsibility to ensure the time, date, and location listed on the confirmation email accurately reflects their selection.

Pearson Test Center Locations

PTCB Certification exams are administered at Pearson VUE test centers nationwide, however, not all test centers administer specific PTCB exams. To find the closest one, visit the Pearson VUE website or call (866) 902-0593. Most test centers are open Monday through Saturday, during normal business hours.

Military Testing Sites (Military Applicants Only)

PTCB works with the U.S. Armed Forces to make PTCB certification exams available to military personnel and their qualifying dependents. Qualifying individuals are permitted to take the examination at approved military sites. Eligible candidates should contact their local military center or visit the Pearson VUE website dedicated to U.S. Service members at pearsonvue.com/military.

Changing an Exam Appointment

Candidates may reschedule or cancel exam appointments within their authorization period. There is no charge for rescheduling exam appointments, however; appointments must be rescheduled at least one business day (24 hours) before the scheduled appointment. For example, if an appointment is at 11:00 am on Monday, a candidate must cancel or reschedule by 11:00 am the previous Friday. Candidates who do not reschedule or cancel their examination appointment within 24 hours or fail to appear for their scheduled examination will forfeit all fees. To reschedule an appointment, visit Pearson VUE at pearsonvue.com/ptcb or call (866) 902-0593.

Missed Appointments

Candidates who fail to appear for a scheduled exam appointment will forfeit all fees. Candidates may submit a withdrawal request if an emergency occurs on the day of the exam appointment that prevents a candidate from taking the test. For more information on what PTCB considers an emergency, please see the Emergency Withdrawals section.

Emergency Withdrawals

Candidates may submit an emergency withdrawal request if an emergency occurs on the day of the exam appointment. Examples of what PTCB considers an emergency include a serious illness, injury or unexpected hospitalization, a death in the immediate family, a serious accident, or a court appearance. Candidates must submit an Emergency Withdrawal Request Form along with official documentation of the emergency (e.g., hospital documents, police report, obituary). Emergency withdrawal requests must be received by PTCB no later than 48 hours after the last day of the candidate’s authorization period. If approved, a full refund of any examination fees paid will be issued in the original form of payment within approximately 2-3 weeks.