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VIDEO: Immunization and Patient Care Delivery in Community Pharmacies

What Workflow is Best for Your Team?

November 8, 2021

You want to maximize efficiency and workflow in your pharmacy, and advancing the role of your technicians can do just that. There are huge benefits, lower costs, and greater efficiencies for your pharmacy when qualified technicians are able to step into advanced roles.

Listen to the conversation as an independent pharmacy owner describes how they’ve optimized technicians for success. Learn what the future holds for technicians from a leading expert. Hear tips for achieving efficiency from a CPhT who’s immunizing patients on the front lines.


  • Randy P. McDonough, Pharm.D., M.S., BCGP, BCPS, FAPhA, Co-Owner and Director of Clinical Services, Towncrest, Solon Towncrest, and Towncrest Compounding Pharmacies
  • David Bright, PharmD, MBA, BCACP, FAPhA, FCCP, Professor of Pharmacy, Ferris State University College of Pharmacy
  • Sara C. Dreyer, CPhT, Towncrest Pharmacy
  • Ryan Burke, PharmD, Director of Professional Affairs, PTCB


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