Contact Us

May 2026 PTCB Account Outage: Access to your PTCB Account may be temporarily unavailable.

We do not currently have an estimated time for resolution, but our team is working as quickly as possible to restore full functionality. We apologize for the inconvenience and appreciate your patience. Learn More.

PTCB / Contact Us

PTCB Help Center

Answers to many frequently asked questions about certification, recertification, Assessment-Based Certificates, and PTCB can be found in our Help Center. This includes how to appeal a PTCB decision or issue a formal complaint.

Submit a Help Request

Need further assistance? You can reach our support staff by entering the details of your request on the Help Request Form. We will respond as soon as possible.

Fax Number

(202) 888-1699