Job Title: Data Systems Manager
Department: Information Technology
Reports To: Director of Information Technology
FLSA Status: Exempt
Position Summary: Work closely with internal stakeholders to propose, create, support and maintain optimal business application solutions. Primary responsibilities include serving as the administrator for Microsoft Dynamics CRM, Wrike project management and G Suite, overseeing the data warehouse, conducting enterprise application testing, and providing support for PTCB staff in the use of hardware, software, and network services.
Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
CRM Administrator - (55%)
Enterprise Applications and Project Management - (25%)
IT & Helpdesk - (20%)
Competencies: To perform the job successfully, an individual should demonstrate the following.
Achievement Focus - Demonstrates persistence and overcomes obstacles. Measures self against standard of excellence. Recognizes and acts on opportunities. Sets and achieves challenging goals. Takes calculated risks to accomplish goals.
Adaptability - Accepts criticism and feedback. Adapts to changes in the work environment. Changes approach or method to best fit the situation. Manages competing demands.
Communications - Exhibits good listening and comprehension. Expresses ideas and thoughts in written form. Expresses ideas and thoughts verbally. Keeps others adequately informed. Selects and uses appropriate communication methods.
Customer Service - Displays courtesy and sensitivity. Manages difficult or emotional customer situations. Meets commitments Responds promptly to customer needs. Solicits customer feedback to improve service.
Planning & Organization - Integrates changes smoothly. Plans for additional resources. Prioritizes and plans work activities. Sets goals and objectives. Uses time efficiently. Works in an organized manner.
Problem Solving - Develops alternative solutions. Gathers and analyzes information skillfully Identifies problems in a timely manner. Resolves problems in early stages. Works well in group problem solving situations.
Teamwork - Balances team and individual responsibilities. Contributes to building a positive team spirit. Exhibits objectivity and openness to others' views. Gives and welcomes feedback. Puts success of team above own interests.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Bachelor's degree from four-year college or university; or three to five years related experience and/or training; or equivalent combination of education and experience.
Read, analyze and interpret business, professional, technical or governmental documents. Write reports, business correspondence and procedure manuals. Effectively present information and respond to questions from managers, customers and the public.
Add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Compute rate, ratio and percent, and draw and interpret bar graphs.
Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Microsoft Dynamics CRM.
Microsoft Operating Systems and Microsoft Office.
Ability to write SQL queries and manage databases.
Other Qualifications & Skills Preferred:
Clear communicator (written and verbal) – to ensure ability to write test plans and test cases. To communicate bugs to developers and other stakeholders.
Creative solving of technical problems – to ensure the ability to translate technical requirements test plans.
Ability to focus on deadlines and deliverables – ensures the ability to find the bad defects and bugs quickly.
Strong interpersonal skills and ability to relate to and interact with a wide variety of users.
Ability to maintain high level of confidentiality.
Ability to establish priorities and handle multiple work tasks effectively.
Certificates and Licenses:
Certification in networking, helpdesk, project management or Microsoft preferred
Supervisory Responsibilities: None
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. This job routinely uses standard office equipment such as computers, phones, photocopiers, and fax machines. Regular and satisfactory attendance required.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk, hear, and type. Moving around and setting up technology equipment. Example: Monitors, computers, cables, switches, TV’s, & phones.
The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.
To apply, please send your resume and cover letter to email@example.com.