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CE Updates

Free CE: Medication Synchronization Using the Appointment-Based Model

by Laura Humphrey | Dec 18, 2013

Imagine a community pharmacy at 8:58 PM on a Friday evening: The pharmacy closes in two minutes, and the staff is tired from a busy day of answering telephones, dispensing prescriptions, and counseling patients. In comes a frazzled Ms. Jones, who breathlessly relates a story of how she is out of one of her chronic medications. The pharmacy team wants to help her, despite their fatigue and the late hour. A technician reviews the patient’s profile for the medication she needs. A desperate feeling sets in as the staff finds she is out of refills for an expensive medication that the pharmacy currently does not have in stock.

Situations where both workflow and continuity of care are interrupted by a patient or caregiver’s inefficient management of medication therapy arise frequently under the traditional practice of community pharmacy. The resulting time-intensive interruptions to pharmacy operations may result in significant pharmacy inefficiencies and gaps in patient medication therapy.

Imagine what Ms. Jones’ experience at the pharmacy would be like if the pharmacy took a more proactive, patient-centered view of her care. Instead of Ms. Jones calling or visiting the pharmacy when she needs a medication, the pharmacy takes responsibility for coordinating Ms. Jones’ medications. Her chronic medication refills are aligned so that they now all are due on the same day. She has scheduled appointments around which the pharmacy offers her clinical services.

This free CE course, Medication Synchronization Using the Appointment-based Model, is intended for pharmacists and technicians who are interested in implementing an appointment-based, methodological approach to pharmacy workflow using medication synchronization. Through this module, the pharmacy team will understand the characteristics of the appointment-based model, or ABM; why it is gaining increased recognition; the necessary elements to implementation; how to synchronize a patient’s prescriptions; and how to perform daily operational tasks related to the model.

This free CE will be available until November 26, 2016.

View other free CEs available from Drug Store News.