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Still have questions?
Please refer to the Candidate Guidebook. If you still can't find an answer, please contact us.

Account and General Information

I've noticed that your mailing address on some of the website pages is different now.
Has PTCB moved?

Answer
As of August 1, 2013, PTCB moved to a new office at 2200 C Street, NW, Suite 101, Washington, DC 20037. PTCB is working to make this change across all of its webpages and documents. The address for receiving check payments has not changed.

Why do I get a server error when I try to log in? OR
Why am I unable to continue through some of the registration steps?

Answer
Users of Microsoft’s latest version of Internet Explorer have reported experiencing problems on our website. These problems include the inability to login, create a new account, or progress through all the steps of the certification or recertification application process. Viewing www.ptcb.org in “compatibility mode” is a quick and easy way to address these problems. Please follow these special instructions.

When do I receive my PTCE results? OR
When will I receive my certificate?

Answer
Unofficial pass/fail results will appear on the computer screen in the testing center immediately following completion of the PTCE. Official exam results and score reports will be available online approximately three weeks following your exam. PTCB uses this time to conduct a thorough quality assurance process for every exam result. Candidates can log into their PTCB Account to check and see if results are available. Once official results are available, passing candidates will be able to download an official certificate and their certification will be visible in PTCB’s verification system. PTCB will also mail a wallet card and printed certificate that should arrive up to three weeks later.

What happened to MyPTCB?
Answer
MyPTCB has been replaced with the new PTCB Account. The same username and password you used for MyPTCB should work for your PTCB Account. If you experience problems logging in, try the forgot password link or contact us. Once logged in, technicians will be able to recertify, download free digital copies of their certificate and PTCE score reports.

What does PTCB do with my information? Is my information sold?
Answer
PTCB recently updated our Privacy Policy, which outlines how your personal information is protected and stored.

How do I change my personal information or change my name in the PTCB system?
Answer
You can change most of your information (e.g. address, email) from within your PTCB Account. However, to change your name you must email or FAX appropriate documentation (e.g. copy of marriage certificate, divorce decree). Email contact@ptcb.org or send your FAX to (202) 888-1699.

I forgot my password or I forgot my username. What should I do?
Answer
If you forgot your password, from the login page of your PTCB Account, click the Recover Password link under the Existing User section. An email with instructions on how to reset your password will be sent to the email address we have on file for you. Please be sure to check your spam folder. If you forgot your username, DO NOT CREATE A DUPLICATE ACCOUNT. Certification can only be tied to one account. If you already registered and cannot remember your username, do not register as a new user. Please send PTCB an email at contact@ptcb.org, and include your full name, mailing address, certification number if available, and any previous email address you may have used in the past that could be tied to your account.
 
I heard the PTCE has been updated effective November 1, 2013. What has changed?
Answer
Read about the changes and review the fact sheet.

Fees and Payments

What is the cost of the PTCB Certification Program?
Answer
Please see the Current Fees page.

Will my employer or school pay my fees?
Answer
Employers or educators have the ability to pay PTCB directly for a pharmacy technician’s certification through the Employer Partnership Program or the Advocate Educator Program. Please check with your employer or school for more information.

Certification

Why should I become certified?
Answer
Pharmacy technicians certified by PTCB report higher earnings and more promotion opportunities than non-certified technicians. Additionally, CPhTs indicated that certification led to enhanced self-worth, improved job satisfaction, increased knowledge, and the ability to make a positive impact on patient care. Employers trust PTCB certification because it represents a high standard of practice.

I want to get certified. What do I need to do?
Answer
Follow these steps:

I have a criminal record. Am I eligible to apply?
Answer
Applicants must fully disclose all criminal and State Board of Pharmacy registration or licensure actions during the application process. Disclosures are reviewed by PTCB on a case-by-case basis, and PTCB reserves the right to disqualify individuals for certification. For more information, please review the eligibility requirements.

Where can I take the PTCE?
Answer
The PTCE is available at Pearson VUE test centers nationwide. Locate a test center near you.

What if I will not be able to keep my exam appointment?
Answer
Candidates who are unable to show up for their testing appointments must cancel or reschedule the appointment no later than 24 hours prior. Please see our Schedule page for more information.

Can I withdraw my application?
Answer
Candidates who are unable to test within the 90-day authorization period, or simply wish to withdraw, may do so from within their PTCB Account. Candidates who withdraw will receive a refund, less an administrative fee. Candidates with scheduled exam appointments, must first cancel the appointment before their application can be withdrawn.

Does PTCB provide training materials?
Answer
PTCB does not provide preparation or training materials for pharmacy technicians. There are many accredited providers of pharmacy technician training.

What happens to my certification if I move to another state?
Answer
PTCB's certification is valid nationwide. If you move out of state, your credential moves with you. However, the regulations to work as a pharmacy technician vary from state to state. Contact your state board of pharmacy to review state practice regulations or visit the National Association of Boards of Pharmacy (NABP) for more information.

How can my employer verify my certification status?
Answer
Once official results are available, your employer can verify your status by visiting the PTCB verification page.

How many times can I retake the exam?
Answer
Candidates may take the PTCE a total of four times. Please see the Scoring page for more information.

Recertification

How do I recertify?
Answer
Recertification is required every two years.To recertify, follow these steps:
  • Complete a total of 20 hours of pharmacy-related continuing education (CE) within the two-year period. At least one of those hours must be in the area of pharmacy law.
  • Login to your PTCB Account and enter CE information.
  • Apply for recertification from within your PTCB Account.

What is the difference between the “recertify by” date and the expiration date? OR
When do I need to recertify?

Answer
Recertification is required every two years. You should submit a recertification application on or before the “recertify by” date displayed in your PTCB Account. This will ensure that your recertification is completed, and that your updated certificate is available, prior to the expiration of your certification. PTCB will still accept applications up until the expiration date, but such applications may not be processed until after the expiration date.

What if my application is returned?
Answer
If your recertification or reinstatement application is returned, submit the requested corrections and the reprocessing fee. Please see the Recertify page for more information.

What if I do not recertify?
Answer
If you do not recertify, you have one year to reinstate your certification.

What do I need to know about CE?
Answer
For information about CE requirements and approved CE activities, please see the Continuing Education page.

How does the CPE Monitor affect me?
Answer
All pharmacy technicians are encouraged to sign up for the CPE Monitor and share their ID numbers with each of their CE providers. At this time, we do not require technicians to submit their CPE Monitor IDs to PTCB. All technicians are still required to manually enter their CE credits into their PTCB Account in order to recertify.

Can I carry over CE hours to my next recertification?
Answer
CE hours can only be applied to the recertification cycle in which they are completed, and cannot be carried over and applied to future cycles.

How can I get my certificate?
Answer
CPhTs can download and print official certificates from their PTCB Account, and can order a copy printed on fine paper for an additional fee.

Employer and Educator Programs

What is the cost to participate in the programs you offer for employers and educators?
Answer
There is no cost to join either the Employer Partnership Program or the Educator Program.

Who is eligible to join your educator and employer programs as Advocates?
Answer
Advocates can be any employer or educator of pharmacy technicians who agrees to promote the PTCB certification program to their employees/students and complete a bi-annual survey.

An employer is defined as a company with a unique nine-digit Employer Identification Number (EIN). Note: Within large corporations, different business entities may be assigned different EINs.

Each Advocate Educator represents either a single educational institution, or, a single campus that may be a part of a larger institution. Duplicate applications representing the same campus and/or institution will not be accepted.

How will I know that my organization's application has been approved?
Answer
Once you have submitted your application, we will review your information and contact you with any questions. Once approved for partnership, contacts listed on the application will be emailed pertinent information.

I am an employer/educator, how do I pay for my technicians to get certified?
Answer
One of the benefits of the Advocate Employer and Educator programs is being able to sponsor your pharmacy technicians. More information about sponsoring candidates can be found on the Employer Partnership Program or the Educator Program pages.

What are School Performance Reports?
Answer
School Performance Reports are issued quarterly by PTCB and provide educators with data on their campus’ PTCE pass rate. Educators were formerly issued a school code for their educational institution that was used to correlate PTCE candidate scores to their program. However, this code is no longer necessary when candidates apply for the PTCE; they simply pick the campus name from a dropdown list of all Advocate Educators.

We already have a school code from PTCB; do we need to sign up for this program?
Answer
In order to continue receiving reports as well as additional benefits, you need to join the Educator Program by submitting your application and agreeing to the program's terms and conditions. Please enter your existing code on your application for identification purposes. This code is no longer necessary when candidates apply for the PTCE; they will simply pick your campus name from a dropdown list.