Account and General Information
Why do I get a server error when I try to log in? OR When do I receive my PTCE results? OR
Why am I unable to continue through some of the registration steps?
Users of Microsoft’s latest version of Internet Explorer have reported experiencing problems on our website. These problems include the inability to login, create a new account, or progress through all the steps of the certification or recertification application process. Viewing www.ptcb.org in “compatibility mode” is a quick and easy way to address these problems. Please follow these special instructions.
When will I receive my certificate?
What happened to MyPTCB?
Unofficial pass/fail results will appear on the computer screen in the testing center immediately following completion of the PTCE. Official exam results and score reports will be available online approximately three weeks following your exam. PTCB uses this time to conduct a thorough quality assurance process for every exam result. Candidates can log into their PTCB Account to check and see if results are available. Once official results are available, passing candidates will be able to download an official certificate and their certification will be visible in PTCB’s verification system. PTCB will also mail a wallet card and printed certificate that should arrive up to three weeks later.
What does PTCB do with my information? Is my information sold?
In early 2013, PTCB replaced MyPTCB with the PTCB Account
. The same username and password you used for MyPTCB should work for your PTCB Account. If you experience problems logging in, try the forgot password link or contact
us. Once logged in, technicians will be able to recertify, download free digital copies of their certificate and PTCE score reports.
How do I change my personal information or change my name in the PTCB system?
, which outlines how your personal information is protected and stored.
I forgot my password or I forgot my username. What should I do?
You can change most of your information (e.g. address, email) from within your PTCB Account. However, to change your name
you must complete PTCB's Name Change Form
and submit the requested documentation online. PTCB prefers receiving your request online through the Name Change Form, but as an alternative, you may email or FAX appropriate documentation (e.g. copy of marriage certificate, divorce decree). Email firstname.lastname@example.org
or send your FAX to (202) 888-1699.
If you forgot your password, from the login page of your PTCB Account
, click the Recover Password link under the Existing User section. An email with instructions on how to reset your password will be sent to the email address we have on file for you. Please be sure to check your spam folder. If you forgot your username, DO NOT CREATE A DUPLICATE ACCOUNT
. Certification can only be tied to one account. If you already registered and cannot remember your username, do not register as a new user. Please send PTCB an email at email@example.com
, and include your full name, mailing address, certification number if available, and any previous email address you may have used in the past that could be tied to your account.
I heard the PTCE has been updated effective November 1, 2013. What has changed?
Read about the changes and review the fact sheet.
Fees and Payments What is the cost of the PTCB Certification Program? Will my employer or school pay my fees?
Certification Why should I become certified?
I want to get certified. What do I need to do? I have a criminal record. Am I eligible to apply?
Pharmacy technicians certified
by PTCB report higher earnings and more promotion opportunities than non-certified technicians. Additionally, CPhTs indicated that certification led to enhanced self-worth, improved job satisfaction, increased knowledge, and the ability to make a positive impact on patient care. Employers trust PTCB certification because it represents a high standard of practice.
Where can I take the PTCE? What if I will not be able to keep my exam appointment?
Applicants must fully disclose all criminal and State Board of Pharmacy registration or licensure actions during the application process. Disclosures are reviewed by PTCB on a case-by-case basis, and PTCB reserves the right to disqualify individuals for certification. For more information, please review the eligibility requirements
Can I withdraw my application?
Candidates who are unable to show up for their testing appointments must cancel or reschedule the appointment no later than 24 hours prior. Please see our Schedule
page for more information.
Does PTCB provide training materials?
Candidates who are unable to test within the 90-day authorization period, or simply wish to withdraw
, may do so from within their PTCB Account. Candidates who withdraw will receive a refund, less an administrative fee
. Candidates with scheduled exam appointments, must first cancel the appointment before their application can be withdrawn.
What happens to my certification if I move to another state?
PTCB does not provide preparation or training materials for pharmacy technicians. There are many accredited providers
of pharmacy technician training.
How can my employer verify my certification status?
PTCB's certification is valid nationwide. If you move out of state, your credential moves with you. However, the regulations to work as a pharmacy technician vary from state to state. Contact your state board of pharmacy to review state practice regulations or visit the National Association of Boards of Pharmacy
(NABP) for more information.
How many times can I retake the exam?
Once official results are available, your employer can verify your status by visiting the PTCB verification page
Candidates may take the PTCE a total of four times. Please see the Scoring
page for more information.
Recertification How do I recertify?
What is the difference between the “recertify by” date and the expiration date? OR
is required every two years.To recertify, follow these steps:
- Complete a total of 20 hours of pharmacy-related continuing education (CE) within the two-year period. At least one of those hours must be in the area of pharmacy law.
- Login to your PTCB Account and enter CE information.
- Apply for recertification from within your PTCB Account.
When do I need to recertify?
What if my application is returned?
Recertification is required every two years. You should submit a recertification application on or before the “recertify by” date displayed in your PTCB Account. This will ensure that your recertification is completed, and that your updated certificate is available, prior to the expiration of your certification. PTCB will still accept applications up until the expiration date, but such applications may not be processed until after the expiration date.
What if I do not recertify?
If your recertification or reinstatement application is returned, submit the requested corrections and the reprocessing fee
. Please see the Recertify
page for more information.
What do I need to know about CE?
If you do not recertify, you have one year to reinstate
How does the CPE Monitor affect me?
For information about CE requirements and approved CE activities, please see the Continuing Education
Can I carry over CE hours to my next recertification?
All pharmacy technicians are encouraged to sign up for the CPE Monitor
and share their ID numbers with each of their CE providers. At this time, we do not require technicians to submit their CPE Monitor IDs to PTCB. All technicians are still required to manually enter their CE credits into their PTCB Account in order to recertify.
How can I get my certificate?
CE hours can only be applied to the recertification cycle in which they are completed, and cannot be carried over and applied to future cycles.
CPhTs can download and print official certificates from their PTCB Account
, and can order a copy printed on fine paper for an additional fee
Employer and Educator Programs What is the cost to participate in the programs you offer for employers and educators? Who is eligible to join your educator and employer programs as Advocates?
How will I know that my organization's application has been approved?
Advocates can be any employer or educator of pharmacy technicians who agrees to promote the PTCB certification program to their employees/students and complete a bi-annual survey.
An employer is defined as a company with a unique nine-digit Employer Identification Number (EIN). Note: Within large corporations, different business entities may be assigned different EINs.
Each Advocate Educator represents either a single educational institution, or, a single campus that may be a part of a larger institution. Duplicate applications representing the same campus and/or institution will not be accepted.
I am an employer/educator, how do I pay for my technicians to get certified? What are School Performance Reports?
Once you have submitted your application, we will review your information and contact you with any questions. Once approved for partnership, contacts listed on the application will be emailed pertinent information.
We already have a school code from PTCB; do we need to sign up for this program?
School Performance Reports
are issued quarterly by PTCB and provide educators with data on their campus’ PTCE pass rate. Educators were formerly issued a school code for their educational institution that was used to correlate PTCE candidate scores to their program. However, this code is no longer necessary when candidates apply for the PTCE; they simply pick the campus name from a dropdown list of all Advocate Educators.
In order to continue receiving reports as well as additional benefits, you need to join the Educator Program
by submitting your application and agreeing to the program's terms and conditions. Please enter your existing code on your application for identification purposes. This code is no longer necessary when candidates apply for the PTCE; they will simply pick your campus name from a dropdown list.