Once an application is approved, candidates will be authorized to schedule and take the Pharmacy Technician Certification Exam (PTCE). The authorization to schedule lasts for 90 days. A candidates who is unable to take the exam during this period, must withdraw his/her application to avoid forfeiting the application fee.
Candidates may schedule exam appointments online or call Pearson VUE at (866) 902-0593. The PTCE is administered at more than 350 Pearson test centers nationwide, including military test centers*. Once you have scheduled an appointment, an email confirmation will be sent to you within approximately 24 hours. Candidates with approved testing accommodations must call (800) 466-0450 to schedule exam appointments.
*For military personnel and qualifying dependents.
Canceling & Rescheduling
There is no charge to cancel or reschedule an exam appointment. However, appointments must be cancelled or rescheduled at least one business day (24 hours) before the scheduled appointment. For example, if an appointment is scheduled for 11:00 am on Monday, it must be canceled or rescheduled by 11:00 am the previous Friday. Candidates who fail to appear for their scheduled exam appointment will forfeit all fees. Canceling and rescheduling is handled directly with Pearson VUE.
Candidates who fail to appear for their scheduled exam appointment, arrive more than 30 minutes late, or do not present valid ID will forfeit all fees. If this occurs, candidates must reapply and pay the applicable fees.
Withdrawing an Application
Candidates who are unable to test within the 90-day authorization period, or simply wish to withdraw, may do so from within their PTCB Account. Candidates with scheduled exam appointments, must first cancel their appointment with Pearson VUE. Candidates who withdraw will receive a refund, less an administrative fee.
Candidates who miss their exam appointments due to an emergency, may submit a withdrawal request to PTCB. Examples of what PTCB considers an emergency include serious illness; injury; or unexpected hospitalization; death in the immediate family; serious accident; and court appearance. Candidates must submit an emergency withdrawal request form along with official documentation of the emergency. Please see the Candidate Guidebook for more information about emergency withdrawals.